Gong
What Paperbeam reads from Gong, the read-only access it asks for and why, filters, and the beats it feeds.
Calls & meetings
Read-only OAuth
Customer and prospect calls with full transcripts, speakers and briefs.
What we read
- Calls in the window: title, duration, participants and their affiliation (internal or external), and the CRM account.
- Full transcripts, so customer quotes can be verified word for word and attributed to the right speaker.
Only the reporting window of each edition is read. Paperbeam stores derived facts and short excerpts, not copies of your Gong data, and keeps raw evidence only for your retention period.
Access we ask for, and why
| Scope | Why |
|---|---|
api:calls:read:basic | List calls in the edition window |
api:calls:read:extensive | Read participants, affiliations and CRM context |
api:calls:read:transcript | Quote customers verbatim, attributed to the right speaker |
api:users:read | Match internal speakers to your team |
All access is read-only. You can revoke it from Gong at any time, or disconnect the source in Paperbeam.
Connect Gong
- Go to Sources and choose Gong.
- Click Continue to Gong and approve the read-only access in the window that opens.
- The credential is encrypted before it is stored and never shown again. Use Sync now on the source’s page to see what it collects from the last 24 hours, and set filters there.
You need the admin or owner role in Paperbeam, and enough permission in Gong to grant read access to the data listed above.
Filters
Set on the source’s page at Sources›Gong. Filtered-out data is never collected.
| Filter | Effect |
|---|---|
| Include internal calls | Off by default: only calls with external participants are read. |
To keep specific people, channels or topics out of the paper across all sources, use exclusion rules and the never-mention list in House style.
Beats
Gong is a source for:
Stories land in whichever of your sections fits them best.
Good to know
- A call becomes a story only if it contains a verbatim quote from a customer or prospect.